Popular workshops include:

  • Spelling, grammar and punctuation
  • Responding to customer emails, live chat and social media posts
  • How to bring your brand to life in customer service phone calls

What you get:

Excellent session from Sabine — has a unique, yet very easy to understand way of explaining things.
— Workshop participant, insurance company
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You were amazing when you came to visit us and really easy to build that lovely relationship with.
— Training and Quality leader, financial services
You know you have hit the mark when you have the agents fully on board when you delivered the sessions — very much positive feedback was provided.
— Customer Services Manager, loyalty scheme
Good pace — covered a lot of ground but it didn’t feel rushed
— Workshop participant, insurance company
I thought Sabine was great! Lovely to meet her and hope she can provide some further training in the future.
— Workshop participant, Not-for-Profit
 
 

From the blog: