Hear me speak or join a workshop
Conferences, panel discussions, workshops and podcasts: some of my favourite things to do. I feel magically attracted to stages and microphones, especially when there’s a chance to interact with other speakers and the audience.
Upcoming conferences and events
Support Driven Expo Europe
1–2 April, Belgrade
I’ll be teaching a 45-minute workshop on intercultural customer support:
“The secret communication tool for handling your users’ cultural differences… elegantly”
In this workshop, we’ll first cut through some assumptions and cultural biases that may affect the way we communicate.
I’ll share some key research into cultural differences and conversational styles, and how they affect customer support.
Then we’ll apply UX Design thinking to create a support experience that works for the individual customer.
Future Fashion Focus: LIVE Mastermind
26 April, London
This is an overall brilliant event. Jo Salter and Sian Conway will be teaching how to embed sustainability into your business and how to build a stand-out brand.
My 30-minute masterclass will look at what’s needed to create the change we want to see:
Is sustainable fashion the future?
— Yes, if we master these 2 essential challenges
Understand why traditional advertising techniques don’t resonate with 21st century conscious fashionistas. Experience the power of marketing to drive positive change — and prioritise the right things when efforts don’t “pay off” as expected.
The European Copywriters’s Conference
16–17 May, Amsterdam
Come hear my talk titled, "Are we writing the wrongs? — Why we need to talk about ethics in copywriting".
Climate change. Gender gap. Exploitation of labour. Animal cruelty. Brexit.
Copy drives lots of the bad stuff that's happening in the world.
Time to put on our superhero capes & start using our copy superpowers as a force for good.
To quote Don Draper: are we just "gonna sit at our desks while the walls fall down around us — because we're the least important, most important thing there is"?
Book me for your event or conference
A workshop leader with 20 years’ experience & former front woman in 2 bands, I deliver all the edutainment with none of the diva-style dressing room demands.
My favourite events involve some sort of dialogue: for example, video or audio interviews, Q&A with the audience and drop-in training.
Popular topics include:
Written conversations: emails & chat
Ethics in copywriting
Tone & voice for sustainable brands
Where you’ve heard me speak
How to challenge brands on their use of plastic
Ethical Hour podcast
This was a slightly different take on communication for me: usually I help brands communicate with their customers — this time it was the other way 'round.
Ethical Brands for Fashion Revolution
London Museum of Brands
I spoke as part of a panel discussion on the question: Why Is Ethical Fashion So Expensive? (— Or Is It?!)
Together we rise!
Video interview with SHE Leads
I had a chat with Karolina Lewandowska, head of SHE Leads Company, to encourage more women to start their own businesses.
Meet the Change Maker
Video interview with Jen Gale
Ethical Business Coach Jen Gale invited me for a chat about what it's like to start a responsible B2B-business.
Linguistic Im/politeness, Aggression & Rudeness Conference, Manchester Metropolitan University, July 2016
This conference took place pre-From Scratch — when I was a member of soh, a communications agency in London.
My (then) colleague, Martin Blacher, and I gave a talk titled,
You had me at hello: greetings and their significance for customer service — a study of 2500 UK consumers.
Martin had planned and conducted the original research; I had interpreted the results using my background in linguistics. Together, we presented our results in the context of customer service theory at this academic conference.
My (then) team at soh had a stand at CC Expo in 2016. I got to share our original research into writing that delights customers in a record-breaking talk:
10 tips for writing brilliant service emails
As you can see from the picture, there was not enough room and people ‘spilled out’ into other areas of the expo.
Listeners had to wear headsets to hear me speak (aka ‘silent talk’). I’ll admit, this is not my favourite format, as there’s no interaction with listeners. But still, that one was fun.