Let's talk about SX*
You wish you'd sell more. You have a lot of queries and not enough time or resources to stay on top of email, phone, social media, live chat — and communicate well. Holiday season leaves you overwhelmed with angry voice messages and overflowing inboxes. You have a feeling that automated messages might help you focus on the conversations that matter — but they're a bummer to get from a customer's point of view.
Or perhaps your industry has a bad rap for customer service, and you want to stand out. You're keen to show your customers that you're really listening, but you're not sure how. And your team is struggling to 'keep it together' when customers just won't be pleased.
We can help your support live up to your brand promise:
- Sell and market your products through service — without feeling pushy.
- Discover the tools and techniques that will make you super efficient.
- Your team will communicate with empathy, enthusiasm and expertise.
- Your website and app will be truly helpful to your users.
- Whether it’s a handwritten card or a Facebook message, you’re recognisably you. In any language.
- Blog posts that add real value to your customers, build trust and drive sales.
- A recruitment process that helps you hire the right support people.
- Training and coaching packs that grow everyone’s skills, from inductees to managers.
- FAQs, a knowledge base and templates that are both efficient and engaging.
Interested in working with us? Here’s how to get started.
Step 1. Send us an email to schedule a complimentary, no-obligation consult. We'll get back to you in two shakes of a lamb's tail.
Step 2. Watch your inbox for questions from us. Before we hop on the call, we’d like to know a bit about you and what you’d like to get out of working with us.
Step 3. Hit “reply” to that email and answer the questions.
Step 4. At the scheduled time of your consult, we’ll consult! We’ll use the opportunity to make sure we’re the perfect fit before you commit.
Step 5. Then we’ll get started! If you decide to work with us, we’ll tell you the exact steps for getting started. If you decide not to work with us or if we aren’t a perfect fit, we're happy to share other resources to help you get what you need.
Have questions? Email us.
Raring to go? Let us fix something for you straightaway.
1. Head over to our shop and choose what you'd like us to polish for you.
2. Add it to the cart, pop in your details and complete checkout.
3. After you submit your payment, watch your email for our order confirmation. We might also ask you a few follow-up questions so we can give you our best work.
4. Once we have all the info we need, you'll have the fruits of our work within 5 business days.
5. If you like, we'll talk you through what we did — and why — over Skype.
Where the mail person finds us:
From Scratch Communications Limited
2 Cell Farm
Company registration: 10683663